Privacy Policy

1. Personal Information Collected

The Company collects the following personal information for membership, ordering, payment, delivery, and customer support.

• Required: name, email, password, mobile phone number, delivery address
• At order/payment: recipient details, payment information (card issuer, payment method, etc.), transaction history
• For custom-made items (embroidery/engraving): embroidery text, logo images, and other information provided by the user
• Automatically collected: access IP, cookies, service usage records, device information

2. Purpose of Collection and Use

• Member management: identity verification, member services, prevention of misuse
• Provision of goods/services: order processing, payment, delivery, custom production, withdrawal/return handling
• Customer support: responding to inquiries, delivering notices, handling disputes
• Marketing (with consent): event and benefit information, new service announcements

3. Retention and Use Period

In principle, the Company destroys personal information without delay once the purpose of collection and use is achieved. However, certain records are retained for the periods required by law:

• Records on contracts or withdrawal of subscription: 5 years
• Records on payment and supply of goods: 5 years
• Records on consumer complaints or dispute resolution: 3 years
• Records on labeling and advertising: 6 months
• Login (access) records: 3 months

4. Provision to Third Parties

The Company does not use personal information beyond the scope stated in this Policy or provide it to third parties, except in the following cases:

• Where the user has given prior consent
• Where recipient information (name, address, contact) is provided to delivery companies for shipping
• Where required by law or upon a lawful request from an investigative agency

5. Outsourcing of Processing

The Company may outsource personal information processing as follows for smooth service provision:

• Payment processing: payment gateway (PG) providers
• Product delivery: courier and logistics partners
• SMS/notification delivery: message delivery providers

6. Rights of Users and Legal Representatives

Users may view and correct their personal information at any time and may withdraw consent to its collection and use by deleting their account. Requests to access, correct, delete, or suspend processing of personal information may be made through customer service, and the Company will act without delay.

7. Destruction Procedure and Method

Electronic files are deleted using technical methods that prevent recovery or reproduction, and paper documents are shredded or incinerated.

8. Measures to Ensure Security

• Administrative: establishment and implementation of an internal management plan, staff training
• Technical: access control to personal information, password encryption, operation of security programs
• Physical: access control to server rooms and document storage areas

9. Use of Cookies

The Company uses cookies to provide tailored services. Users may refuse cookie storage through their browser settings, but some services may then be restricted.

10. Personal Information Protection Officer

The Company has designated a Personal Information Protection Officer who oversees personal information processing and handles user complaints and remedies.

Protection Officer: Radish Inc. Phone: +82-10-3420-5588 | Email: hopper@radishsolution.com

11. Changes to This Policy

This Privacy Policy may be supplemented, deleted, or amended in accordance with changes in law, policy, or security technology, and any changes will be announced through notices on the Mall.